About Ravenna

If you work at a company that uses Slack, chances are you’ve used a wide range of #help, #ask, or #support channels. These are places where you go to request help from your colleagues. Whether you need assistance resetting your password or finding the latest sales enablement content, these channels are critical for quickly getting the information you need so you can get back to doing what you love.

These channels are the modern help desk. They are the oil in the gears of the modern, chat-centric organization. **Behind the scenes, they need software that allows people to turn questions into trackable, assignable, and resolvable tickets. For those operating these help channels, robust performance metrics are also essential. Increasingly, they want AI to answer tickets for them and resolve their colleagues’ questions faster. Ravenna is that software platform.

The space we're targeting is typically referred to as ITSM, and it's enormous—$200 billion according to the CEO of ServiceNow, the industry leader. We have conviction that bringing AI, that actually works, to an aging and lackluster category of software is a huge opportunity. To tackle this market, we’ve partnered with some of the best investors in the business, including Khosla Ventures and Founders Co-op, along with a range of angel investors such as Guillermo Rauch (CEO of Vercel), GC (CCO of OpenAI), John Waldman (CEO of Homebase), and the founders of Zapier. Ravenna was founded by Kevin Coleman (ex AWS/YC) and Taylor Halliday (ex Zapier/YC).

If you're passionate about creating outstanding software that delights users, using cutting-edge technology, and tackling ambitious challenges, we'd love to discuss opportunities at Ravenna with you.

About the Role

At Ravenna, we're looking for a passionate Sr. Platform Engineer to join our core Platform team. This team is responsible for the backbone of Ravenna: infrastructure, authentication/authorization, user management, and critical integrations that power the entire product. You’ll work primarily in TypeScript (Fastify, Zod, Prisma) while also driving infrastructure with Terraform/Terraform Cloud and AWS. If you have 5+ years of experience building scalable backend systems and love shaping the foundations that other teams rely on, we want to hear from you.

Responsibilities

🛠️ Design, build, and maintain scalable backend services in TypeScript using Fastify, Zod, and Prisma.

🚀 Own and evolve Ravenna’s AWS-based infrastructure with Terraform and Terraform Cloud, ensuring reliability and scalability. 🔄 Develop and maintain core platform functionality including authentication/authorization, user management, and key integrations. ✈️ Manage and improve CI/CD workflows using GitHub Actions to support rapid and reliable deployments.

📦 Work within a TurboRepo monorepo to ensure codebase consistency, modularity, and maintainability.

🍕Collaborate closely with engineers, product, and leadership to define and deliver platform capabilities that accelerate Ravenna’s growth.

🛡️Write clean, maintainable, and well-tested code while promoting best practices in code quality and reliability.

💡Stay ahead of industry trends and contribute innovative ideas to strengthen Ravenna’s platform and developer experience.