At Ravenna, we’re building the modern help desk for teams that live in Slack. For employees, getting help is as easy as sending a message. No more hunting through portals or waiting on confusing email chains. For IT and operations teams, Ravenna’s AI takes the busywork out of support by classifying, routing, and even resolving requests automatically. Admins gain full visibility into what’s happening across the organization, powerful workflows to handle everything from software access to onboarding, and analytics that pinpoint bottlenecks before they slow work down. The result is an internal support experience that feels seamless for employees and scalable for admins. Faster answers, less chaos, and more time spent on the work that really matters.
The space we're targeting is typically referred to as ITSM, and it's enormous - $200 billion according to the CEO of ServiceNow, the industry leader. We have conviction that bringing AI, that actually works, to an aging and lackluster category of software is a huge opportunity. To tackle this market, we’ve raised $15m from some of the best investors in the business, including Madrona, Khosla Ventures and Founders Co-op, along with a range of angel investors such as Guillermo Rauch (CEO of Vercel), GC (CCO of OpenAI), John Waldman (CEO of Homebase), and the founders of Zapier. Ravenna was founded by Kevin Coleman (ex AWS/YC) and Taylor Halliday (ex Zapier/YC)
Competitive salary
While we are an early stage startup, we are tackling large, ambitious problems and need great people to do so. We’ve raised capital to attract the best talent and offer competitive salaries.
Equity
We hire for the long term and are looking for individuals to help build this company from the ground up. If the company wins, you should win as well. All employees will be offered equity in Ravenna.
Choose your setup
You need great tools to do great work. At Ravenna, you pick your setup. Most of the team works on M3 Macbook Airs (a simply incredible machine), you get to choose.
Unlimited PTO
Startups are a grind and time off is critical. You tell us what you need to do your best work and we are here to support you.
Customers
We are here to serve our customers. We work backwards from their needs and put them first in everything we do.
Speed
To win in this market, we must out execute the competition. Above all else, we value Speed at Ravenna.
Ownership
We need individuals who can own a problem end to end and execute with complete autonomy.
Finish
The work is not done until it is fully complete. We want people who can get the ball across the goal line.
Quality
We care deeply about the quality of product that we provide for our customers. People will pay for great software that is delightful to use.
Kindness
At Ravenna, we look for skilled professionals who are kind individuals. We spend lots of time together, and don’t tolerate assholes.